Privacy Policy

Last updated: July 9, 2026

This Privacy Policy describes how FlexSync Hub (FlexSync Hub Limited) collects, uses, and protects your personal information when you use our services. We are committed to protecting your privacy and handling your data responsibly. Please read this policy carefully to understand our practices regarding your personal data.

Who We Are

We are a workforce coordination and flexible work arrangement management platform serving corporations in Wan Chai and across Hong Kong. As the data controller, we are responsible for how your personal information is collected, used, and protected. We operate in compliance with applicable data protection laws, including the Personal Data (Privacy) Ordinance in Hong Kong.

Information We Collect

We collect various types of information to provide and improve our services:

• Account information: name, email address, phone number, company details, and job title when you register or create an account
• Usage data: information about how you interact with our platform, including pages visited, features used, and time spent on our service
• Technical information: IP address, browser type, device information, and operating system
• Communication data: messages, inquiries, and feedback you submit through our contact forms or support channels
• Cookie data: information collected through cookies and similar technologies to enhance your browsing experience

Legal Basis for Processing

We process your personal information on the following legal bases: your explicit consent when you create an account or subscribe to our services; the performance of a contract when you use our platform; our legitimate interests in operating and improving our business, providing customer support, and conducting analytics; and compliance with legal obligations under Hong Kong law and relevant data protection regulations. Each processing activity is based on at least one of these legal grounds.

How We Use Your Information

We use your personal information for the following purposes:

• Providing and maintaining our workforce coordination and flexible work arrangement services
• Personalizing your experience and delivering tailored content based on your preferences
• Responding to your inquiries and providing customer support
• Sending service updates, announcements, and administrative communications
• Conducting analytics and improving our platform functionality and user experience
• Ensuring security and preventing fraud or unauthorized access to our systems
• Complying with legal obligations and responding to lawful requests from authorities

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Specific retention periods are as follows: contact form submissions and support inquiries are retained for up to 24 months following your last interaction with us; account information is retained for the duration of your account and up to 12 months after account termination; analytics and usage data are retained for up to 14 months to help us understand platform performance; server logs and technical data are retained for up to 12 months for security and troubleshooting purposes; and cookies are retained according to their individual expiration settings. If you request deletion of your account, we will remove your personal information within 30 days, except where retention is required by law.

Your Rights

You have the following rights regarding your personal information: the right to access your data and receive a copy of what we hold about you; the right to rectification to correct any inaccurate or incomplete information; the right to erasure or deletion of your personal information under certain circumstances; the right to restrict processing of your data; the right to data portability to receive your information in a structured, portable format; and the right to object to certain types of processing. To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days or as required by law.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device that help us recognize you, remember your preferences, and understand how you use our services. We use essential cookies for platform functionality, analytical cookies to measure performance and user behavior, and marketing cookies to deliver relevant content. You can control cookie settings through your browser preferences, though disabling certain cookies may affect the functionality of our platform. For detailed information about our cookie practices, please refer to our Cookie Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any significant changes will be communicated to you through our platform or via email. Your continued use of our services following such updates constitutes your acceptance of the revised policy.